Growers who warehouse their grain with Emerald can redeem their entitlement at a later time subject to site and grain availability. Once an outturn order request has been made and confirmation provided, Emerald will facilitate the outturn.
Emerald provides a number of flexible options for this process explained in the how to section below. Consistent with our approach to provide growers full traceability of stock, all outturns will be linked back to the original delivery tickets.
Service charges will be triggered upon completion of an outturn as below:
- Receival, storage and outturn charges to the grower
For more details on service charges see Emerald Warehouse Terms and Conditions.
Our customer service team can facilitate the raising of outturn orders:
- Complete your request in the Commodity Outturn Form
- Please return the form by fax to 03 9274 8898 or email to email@example.com
Given the importance of obtaining appropriate authorisation, outturn orders cannot be conducted over the phone, however please contact our grower service line on 1300 880 432 for assistance with any of the above options.
Emerald’s customer service team and your local site manager will review and provide confirmation of outturn movement windows normally before the end of the next business day following your request.